KCCI-TV, the top-rated Hearst Television CBS affiliate in Des Moines, IA has a part-time opening for an afternoon Receptionist to serve as administrative support to the station as well as provide assistance to other departments as needed. This individual will provide support by performing various tasks that contribute to the daily operations of the department. The Receptionist will serve visitors by greeting, welcoming, and directing them appropriately; notifying company personnel of visitor arrivals; maintaining security, clerical duties and operating the Cisco telecommunications switchboard.
- Welcomes visitors by greeting them in person or on the telephone; answering and/or referring inquiries.
- Provides information to viewers in a professional manner.
- Directs visitors and maintains the employee and department directories; giving instructions.
- Maintains security by following procedures; monitoring guest logbook; issuing visitor badges.
- Maintains safe and clean reception area.
- Maintains continuity among departments by documenting and communicating actions.
- Contributes to team effort by accomplishing related results as needed.
- Coordinates the pick-up and delivery of express mail services and USPS mail.
- Excellent Communication Skills - whether in person or on the telephone.
- Customer Focus - professionalism in handling client inquires/requests.
- Organization Skills - ability to handle pressure and multiple tasks.
- Prefer familiarity with the Cisco switchboard console.
- Microsoft Office and general computer skills.
- College degree, or equivalent work experience
- Previous Customer Service or Receptionist experience preferred